make an IMPAKT in your local community

Main Duties and Responsibilities:

• Present a consistent face of IMPAKT Food to our customers, ensuring that our volunteers follow your example. Create a welcoming, customer centred atmosphere that will drive repeat visits and customer retention.
• Carry out additional duties as may be defined from time to time by, and agreed with senior management.
• Be an active member of our Food team, supporting the Team Leader where needed, including the following areas:
• Data collection / information gathering activities
• Food collection, sorting and storage
• Dealing with complaints to ensure a satisfactory outcome
• Ensuring adherence to all relevant legislation and regulations, including an active part in the cleaning schedule
• Maintaining a fully stocked Food area with goods to support transaction targets
• Contribute to consistent management of quality service delivery through the Trusted Charity Mark methodology

• Drive the van safely and responsibly.
• Carry out basic vehicle checks and report any maintenance issues.
• Be able to physically lift and move heavy items (e.g. furniture).
• Complete multiple collections from supermarkets, suppliers and partner organisations.
• Undertake dynamic risk assessments when delivering and collecting items.
• Assist with receiving, sorting and rotating stock.
• Ensure food is stored safely and in line with food hygiene standards.
• Stack shelves and maintain well-organised storage areas.
• Deliver goods and food packages to customers as required.
• Ability to use own initiative when planning the route of collections / deliveries.
• Must have a full driving licence and able to drive a Transit type van.
• Present a consistent face of IMPAKT Housing & Support to our service users and community partners.
• Creating a welcoming, organised customer centred atmosphere.
• Be an active member of our food and retail team.
• Help prepare the food larder for opening and support the team in maintaining clean, welcoming environment.
• Assist service users during opening hours.
• Checking deliveries with purchase orders, ensuring we have received all requested stock.

Additional Duties and Responsibilities:

• Be flexible to the changing needs of the organisation and its service users.
• Abide by the organisations staff working policies and procedures.
• Promote the aims, purposes, mission and services delivered by the organisation.
• In addition to the duties set out in this job description the post holder may at times be required to undertake additional or other duties to meet the needs of the organisation.

• Be responsible for a caseload of clients (women, children, men and families) as directed by the Team Leader
• Work in a trauma informed way to understand the needs and wishes of the individual
• Empower individuals to maximise their stability and independence, identify their goals, create an achievable action plan and rigorous safety plan
• Work in partnership with other agencies supporting clients – i.e. MARAC/ IDVA/ drop in surgeries at community locations/ attend court hearings where necessary
• Support individuals and families to remain safely in own home where appropriate
• Source accommodation suited to client’s financial means, safety needs and individual requirements
• Support to get additional home security where required
• Assess financial capability/ support with accessing welfare benefits
• Signpost to specialist support (legal/ mental health/ drug & alcohol etc.), advocating where required
• Support to set up utilities, source & purchase furnishings/ white goods etc.
• Access funding to assist individuals with costs where access to money has been identified as a barrier – i.e. to assist with securing deposits, relocation costs, white goods etc.
• Develop knowledge of current programmes and support networks likely to benefit the development and progression of clients
• Ensure clients understand their rights and responsibilities within the service
• Ensure that the voices of service users are consistently sought to enable them to shape service delivery
• Perform appropriate health and safety checks, risk assessments and maintain records
• Deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standards

Additional duties and responsibilities:

• Communicate effectively with external professionals working with clients, attending meetings where necessary
• Use the InForm software management system to accurately record client information, updating as appropriate
• Be flexible to the changing needs of the organisation and its service users
• Abide by the organisations staff working policies and procedures
• Promote the aims, purposes, mission and services delivered by the organisation
• In addition to the duties set out in this job description the post holder may at times be required to undertake additional or other duties to meet the needs of the organisation