The post holder will provide expert professional advice and support to the management team which supports the organisations business aims, through sound and reasoned advice on Employment law and policy issues. The post-holder in conjunction with the management team will also be responsible for recruitment and selection, employee relations, staff surveys, performance and conduct management, HR information systems, pay and reward, employee relations, and employment which fully reflect the organisations desire to be an employer of choice.

• Work closely with the Executive Team and line managers, providing them with proactive expert guidance, coaching and support on a full range of HR activities (including policies & procedures, terms & conditions of employment, absence management, restructuring of services, performance management, resource planning and succession planning, staff handbook & redundancy planning) in order to ensure a consistent and fair approach.
• In consultation with the Director of Finance & Resources, prepare and implement an annual HR Plan to support the overall strategic aims and objectives of the Organisation.
• Oversee the HR & Recruitmnt Coordinator in the recruitment function including reviewing and writing job descriptions and personnel specifications, developing effective advertising and selection campaigns.
• Finalising offers and agreeing terms and conditions of employment within agreed procedures, passing final offers and conditions to office administrator for offer letters.
• Ensure the Organisation’s job evaluation procedure is followed for all new, and from time to time existing, posts and that salary levels commensurate with such evaluation and are advised to the Executive Team, subject as always to affordability and market forces.
• Manage sickness absence using the Bradford factor.
• Manage maternity/paternity leave, health issues and medical referrals.
• Manage investigations, disciplinary and grievance matters in conjunction with the Executive Team and line managers.
• Advise on employee relations and consultation strategies and policies designed to maximise staff involvement and commitment whilst minimising conflict.
• Oversite on inductions and probation.
• Implement a yearly Staff Survey and coordinate areas of concerns in conjunction with the appropriate line manager that may have been highlighted providing action plans and carrying out reviews against those actions.
• In consultation with the Executive Team and line managers, follow up on individual development needs and source external training provision as and when required, monitoring training costs against budget.
• Provide training sessions as required to managers on all HR related issues.
• Assist with any training initiatives, as required.
• Maintain the HR element of the Trusted Charity Mark
• Administer the evaluation of all learning and development activities
• Gather data relating to Equal Opportunities
• Develop and review HR policies & procedures as appropriate
• Undertake other tasks as agreed with the Director of Finance & Resources

Delegated to HR & Recruitment Coordinator:

• Preparing Job descriptions for advert
• Obtaining Disclosure Barring Services information
• Preparing offer letter and agreed terms and conditions of employment
• Compiling and chasing references
• Keeping up to date and relevant staff files
• Carry out onboarding Induction of new staff
• Sourcing requested external training, with some cost comparison.
• Booking training
• Maintaining training records (via the training matrix)
• Administration of Sage HRIS

Relationships:

• Keep up to date with legal requirements and developments and advise management on compliance and risk factors.
• Provide support to staff on HR issues, as and when required.
• Act at all times as a positive role model.
• Promote a tolerant and respectful attitude within the Organisation characterised our values.

Job Purpose: To assist the Brand & Content Lead in producing the organisation’s social media output

Our Values:

• Aspirational – We believe everyone can be the best they can be and dream big dreams.
• Caring – We believe everyone should be cared for.
• Empowering – We believe we should support and encourage people to take ownership of their lives to enable them to achieve positive change.

Main Duties and Responsibilities:

• Work with the Brand & Content Lead to produce a social media schedule for IMPAKT housing & support, IMPAKT preloved & IMPAKT interiors.
• Produce engaging social media content including, graphics, copy & short-form video to fulfil the pre-organised social media schedule.
• To stay within the organisation’s brand identity & tone of voice, understanding the audience and suitability of content in line with the overall charitable objectives.
• Create and develop new ideas, write engaging prose, and repurpose content across all our platforms.
• Help to produce internal and external newsletters.
• Work with the staff in our retail stores to produce social media content.
• Monitor, reply and forward information from all our social media inboxes.
• Assist with the e-commerce activities of our retail stores.
• Assist the Brand & Content lead in creating, modifying, and delivering printed and digital media across the organisation.
• Helping with the promotion of the organisation before and during events.

Job Purpose: The Fundraising Officer will research, advise on and implement fundraising opportunities appropriate to IMPAKT housing & support and its planned activities with a focus on funding for the Community Food Larder.  You will have a good understanding of a variety of promotional and fundraising techniques, and apply this knowledge to maximise our impact across Bedfordshire, Cambridgeshire & North Hertfordshire to a variety of audiences to generate unrestricted funds.  You will liaise with service delivery teams, as required, to gain a full understanding of the projects we deliver or aim to deliver, so that these can be promoted and funded.  You will establish, maintain and use an organisation-wide database which identifies potential and actual stakeholders and donors.

Main Duties and Responsibilities:

Fundraising:

The postholder will implement and oversee effective fundraising across the organisation.  They will identify appropriate funders, Corporates and research their specific interests/funding criteria using their skills to fundraise in an appropriate, timely and effective manner.  This is broken down into the following core components which may vary according to organisational requirements:

Major Donors/Corporate giving:

• Research, identify and pursue new sources of potential corporate income
• Support senior staff in cultivating a network of major donors
• Liaise with businesses across Bedfordshire, Cambridgeshire & North Hertfordshire to raise our profile and promote sponsorship, volunteering and other forms of support
• Apply for/attract and oversee specific corporate social responsibility initiatives run by corporate organisations
• Explore and promote sponsorships for certain areas of the organisation

Trusts and Foundations:

• Working in partnership with the Bid Writer identify opportunities for funding applications to relevant charitable Trusts and Foundations. This may/will include research, writing, costing, presentation and monitoring
• Assist when necessary with specific tasks on large-scale bids and tenders as required

Community Fundraising

• Make presentations to organisations across Bedfordshire, Cambridgeshire & North Hertfordshire (schools, churches, rotary clubs, corporate businesses etc.) to raise our profile and explore fundraising possibilities.
• Provide opportunities for donating, including cash appeals to existing and potential new donors.
• Maximise donations via IMPAKT housing & support’s website and online giving.
• Develop and oversee committed giving.
• Explore and utilise as appropriate digital and new media fundraising including crowd funding for specific projects.
• Support staff/service users who organise their own fundraising activities, including recordkeeping to ensure we approach the most appropriate sources for each cause, and avoiding any potential duplication .
• Maximise Gift Aid contributions across all community fundraising initiatives.
• Ensure all donors are thanked appropriately for their contributions.

Do you want to make a difference to people who have experienced the trauma of domestic abuse? Now is your opportunity to be a part of a highly respected and growing domestic abuse service, spanning Bedfordshire, Cambridgeshire, and North Hertfordshire. If you have the right experience or transferable skills and are interested in joining our friendly and supportive team, send your CV and a cover letter to recruitment@impakt.org.uk or give us a call for an informal chat on 01234307040 and press option 1 for Head Office.

• Be responsible for a caseload of clients (women, children, men and families) as directed by the Domestic Abuse Team Leader
• Work in a trauma informed way to understand the needs and wishes of the individual
• Empower individuals to maximise their stability and independence, identify their goals, create an achievable action plan and rigorous safety plan
• Work in partnership with other agencies supporting clients – i. MARAC/ IDVA/ drop in surgeries at community locations/ attend court hearings where necessary
• Support individuals and families to remain safely in own home where appropriate
• Source accommodation suited to client’s financial means, safety needs and individual requirements
• Support to get additional home security where required
• Assess financial capability/ support with accessing welfare benefits
• Signpost to specialist support (legal/ mental health/ drug & alcohol etc.), advocating where required
• Support to set up utilities, source & purchase furnishings/ white goods etc.
• Access funding to assist individuals with costs where access to money has been identified as a barrier – i.e. to assist with securing deposits, relocation costs, white goods etc.
• Develop knowledge of current programmes and support networks likely to benefit the development and progression of clients
• Ensure clients understand their rights and responsibilities within the service
• Ensure that the voices of service users are consistently sought to enable them to shape service delivery
• Perform appropriate health and safety checks, risk assessments and maintain records
• Deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standards

To be part of a small, friendly, proactive team, maintaining and improving our sites across Bedfordshire to ensure that our residents have a safe, comfortable & contemporary place to live that feels like home, and to help us in our mission to end homelessness.

Van, tools and work mobile are supplied.  You will also receive 25 days’ holiday/ year with excellent pension and other benefits.

Working hours: 8:30-4:30 Monday to Friday.

Under the direction of the Maintenance Manager you will undertake various reactive and planned tasks, prioritised in order of need. These include: turning around void rooms as residents move on, maintaining communal areas and office spaces and carrying out necessary repairs. The varied workload will give you the opportunity to use your carpentry, decorating, electrical, plumbing and maintenance skills to great effect.

• Prepare and decorate residents’ rooms prior to being let
• Maintain communal areas, outbuildings and staff offices.
• Repair doors and any broken furniture e.g. wardrobe, drawers, chairs within rooms and staff facilities
• Build flat-pack furniture
• Basic kitchen installation/ tiling
• Resolve problems that will result in the increased damage to the building if not attended to e.g. water leaks
• Basic plumbing tasks, including maintaining water & waste systems/ drains
• Using health and safety knowledge and experience to work within agreed risk and method statements (RAMS)
• Undertake routine health & safety checks/ testing as and when they are due; e.g. fire panels/ emergency lighting/ legionella etc.
• Maintain equipment & clean down tools supplied to carry out works
• Update records of works as required

Job Purpose: In recent years, we have seen an increase in numbers of people residing in our supported
accommodation projects experiencing poor mental health. The purpose of the role is to improve the quality of care
we are able to deliver and to generate better outcomes for these residents. Using your excellent clinical knowledge,
in conjunction with the Mental Wellness Team Leader, you will liaise with residents, housing coaches & healthcare
professionals to establish an effective interdisciplinary care plan, based on the individuals needs and wishes. To be
the ‘go-to’ person for keeping the individual’s service provision on-track, monitoring and evaluating progress to
ensure that best outcomes are achieved.

Our Values:
• Aspirational – We believe everyone can be the best they can be and dream big dreams.
• Caring – We believe everyone should be cared for.
• Empowering – We believe we should support and encourage people to take ownership of their lives to enable them to achieve positive change.

• To be a primary point of contact for referrals where concerns have been identified over an individual’s mental health
• To manage a caseload of residents, listening to identify the needs and wishes of the individual, building trusting relationships and supporting them to develop a personalised care and support plan
• Work in partnership with the housing coaches to connect people to appropriate community and emergency support services
• Keep housing coaches informed of progress or decline in mental health and any changes to risk level
• Support residents to attend appointments – including at points of crisis, making applications that may improve mental wellbeing where appropriate
• Monitor and review progress, amending the support plan where necessary and keeping accurate records
• Work with skills coaches to help residents in your caseload to access therapeutic activities and actively contribute to the development of wellbeing activities
• To travel to projects across the county to meet with residents as required.

Do you want to make a difference to people who have experienced the trauma of domestic abuse? Now is your opportunity to be a part of a highly respected and growing domestic abuse service, spanning Bedfordshire, Cambridgeshire, and North Hertfordshire. If you have the right experience or transferable skills and are interested in joining our friendly and supportive team, send your CV and a cover letter to recruitment@impakt.org.uk, or give us a call for an informal chat on 01234307040 and press option 1 for Head Office.

• Acknowledge receipt of new referrals and liaise with referrer if information is missing or further information is required for the referral to be processed
• Make initial contact with clients to identify immediate safety and support needs, providing appropriate safety planning advice and signposting where necessary
• Work in a trauma informed way to understand the needs and wishes of an individual
• Ensure clients understand their rights and responsibilities within the service
• Upload all new referrals onto InForm (case management system), creating new clients and embedding all relevant information, including referral documentation and demographic information
• Ensure clients who wish to engage with outreach support are allocated to the appropriate team and clear communication is provided relating to risk posed
• Work with Outreach Coordinators to transition new referrals into the appropriate support
• Ensure that the needs of all outreach clients are respected, especially those who face barriers to accessing services because of ethnicity, sexuality, disability or other hard to reach groups.
• Ensure that the voices of service users are consistently sought to enable them to shape service delivery
• Oversee purchases of goods that will help people remain safe and maintain accurate records for reporting
• Deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standard
• Work in partnership with voluntary and statutory organisations, maintaining good working relationships with external agencies and keeping up to date with local resources and services available to clients
• Maintain accurate records in line with IMPAKT Housing and Support’s procedures regarding all aspects of service delivery for monitoring and other purposes, including detailed case management records and the collation of statistics for quarterly reporting
• Perform appropriate health and safety checks, risk assessments and maintain records.

Do you want to make a difference to people who have experienced the trauma of domestic abuse? Now is your opportunity to be a part of a highly respected and growing domestic abuse service, spanning Bedfordshire, Cambridgeshire, and North Hertfordshire. If you have the right experience or transferable skills and are interested in joining our friendly and supportive team, send your CV and a cover letter to recruitment@impakt.org.uk or give us a call for an informal chat on 01234307040 and press option 1 for Head Office.

• Be responsible for a caseload of clients (women, children, men and families) as directed by the Domestic Abuse Team Leader
• Work in a trauma informed way to understand the needs and wishes of the individual
• Empower individuals to maximise their stability and independence, identify their goals, create an achievable action plan and rigorous safety plan
• Work in partnership with other agencies supporting clients – i. MARAC/ IDVA/ drop in surgeries at community locations/ attend court hearings where necessary
• Support individuals and families to remain safely in own home where appropriate
• Source accommodation suited to client’s financial means, safety needs and individual requirements
• Support to get additional home security where required
• Assess financial capability/ support with accessing welfare benefits
• Signpost to specialist support (legal/ mental health/ drug & alcohol etc.), advocating where required
• Support to set up utilities, source & purchase furnishings/ white goods etc.
• Access funding to assist individuals with costs where access to money has been identified as a barrier – i.e. to assist with securing deposits, relocation costs, white goods etc.
• Develop knowledge of current programmes and support networks likely to benefit the development and progression of clients
• Ensure clients understand their rights and responsibilities within the service
• Ensure that the voices of service users are consistently sought to enable them to shape service delivery
• Perform appropriate health and safety checks, risk assessments and maintain records
• Deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standards

You will be part of a passionate and committed team of individuals working in a modern and friendly environment. Managing a small caseload of residents, you will provide tailored support to help people recover from the trauma of homelessness, discover their own strengths and build the resilience and skills that will enable them to live independently and free from addiction and anxiety.

• Respond to general enquiries about the housing project and assist in managing referrals
• Assess the suitability of applicants through PNC check and ‘getting to know you’ meetings
• Support with the client referral and induction process, ensuring residents understand their rights and responsibilities within the service
• Be responsible for a caseload of residents and guide them to achieve target outcomes – i.e. application and receipt of benefits, personal rent, registering for additional services, keeping appointments, managing crisis, developing independent living skills etc
• Implement and monitor Safety Plans in conjunction with the resident as appropriate
• Hold regular key work and Support Planning meetings with residents to review aspirations, set goals and
  monitor progress
• Work in a trauma informed way, providing on-going practical and emotional support, guidance and signposting to help residents sustain their accommodation and prepare for resettlement
• Ensure that the voices of service users are consistently sought to enable them to shape service delivery Perform appropriate health and safety checks, risk assessments and maintain records
• Work with the Skills Coaches to meet residents’ individual needs and deliver the best outcomes
• Be part of an out of hours’ service on a rota basis with the team to support the accommodation and/ or residents
• To adhere to and operate within the rent arrears and voids policy and procedures minimising voids and maximising income, where applicable
• Communicate effectively with external professionals working with the resident, attending meetings where necessary
• Be instrumental in promoting excellent safeguarding practices in conjunction with Local Authority and IMPAKT Housing & Support’s safeguarding policies