Terms & Conditions

Refund, Return, and Cancellation

If you would like to return an unwanted product you have 14 days to inform us. We must receive the item within 30 days of the purchase date. The cost of returning the item to us is your own liability. If you collected an item from the store then you must return it to the store, within the 14 days.

If the item is faulty you have 30 days to notify us of this, from the purchase date. Depending on how it was delivered we will arrange return to us.

Electrical goods have 6 month warranty.

If you have chosen to collect, or arrange collection you have 14 days to do so. If we don’t hear from you within this window, and are unable to contact you the transaction will be cancelled and a refund issued.

 

Shipping Methods

Collection

If you purchase for collection in store we will send you an email to let you know the item is ready for collection. You may then collect it any time, during our trading hours. We do not provide you with protective materials to cover your purchased items for transportation. There is no loading bay at the store however one is available on Bedford High Street.

Local Delivery

If you are within 30 miles of our store and choose local delivery at checkout we will be in contact to arrange this. Delivery will be from 24 hours after purchase, delivery time slots are Tuesday to Friday, 11-3, and Saturday 11-1. Someone must be home to receive and sign for the delivery. If you are not present when we deliver, the item will be returned to the store, and you will be charged again for the re-delivery, at the original rate. If you do not arrange re-delivery within 14 days from purchase, the item will be refunded, less delivery costs. 

Delivery/Collection/Shipping
Store Opening Times

Tuesday - Saturday

10:00 - 17:00

14 - 15 The Arcade, Bedford, MK40 1NS

Self Shipping

Our recommended shipping agent is Shiply, but you can use any service, man with a van, or courier. The item will be ready for collection from 24 hours after purchase, Tuesday to Saturday. If the order is placed outside this window it will be shipped 24 hours after the window reopens. You will receive an email notification once the item is ready.

We will package the item for shipping with appropriate protection. Please notify us after purchase of your shipping intentions, within the 14-day collection window.