Domestic Abuse Outreach Coordinator - Cambridge and Peterborough


Full Time - Permanent


£22,500 - £26,000 PA




Do you want to make a difference to people who have experienced the trauma of domestic abuse? Now is your opportunity to be a part of a highly respected and growing domestic abuse service, spanning Bedfordshire, Cambridgeshire, and North Hertfordshire. If you have the right experience or transferable skills and are interested in joining our friendly and supportive team, send your CV and a cover letter to or give us a call for an informal chat on 01234307040 and press option 1 for Head Office.

  • Be responsible for a caseload of clients (women, children, men and families) as directed by the Domestic Abuse Team Leader
  • Work in a trauma informed way to understand the needs and wishes of the individual
  • Empower individuals to maximise their stability and independence, identify their goals, create an achievable action plan and rigorous safety plan
  • Work in partnership with other agencies supporting clients – i. MARAC/ IDVA/ drop in surgeries at community locations/ attend court hearings where necessary
  • Support individuals and families to remain safely in own home where appropriate
  • Source accommodation suited to client’s financial means, safety needs and individual requirements
  • Support to get additional home security where required
  • Assess financial capability/ support with accessing welfare benefits
  • Signpost to specialist support (legal/ mental health/ drug & alcohol etc.), advocating where required
  • Support to set up utilities, source & purchase furnishings/ white goods etc.
  • Access funding to assist individuals with costs where access to money has been identified as a barrier – i.e. to assist with securing deposits, relocation costs, white goods etc.
  • Develop knowledge of current programmes and support networks likely to benefit the development and progression of clients
  • Ensure clients understand their rights and responsibilities within the service
  • Ensure that the voices of service users are consistently sought to enable them to shape service delivery
  • Perform appropriate health and safety checks, risk assessments and maintain records
  • Deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standards



  • Use the InForm software management system accurately to record client information, updating as appropriate.
  • Be flexible to the changing needs of the organisation and its service users
  • Abide by the organisations staff working policies and procedure
  • Promote the aims, purposes, mission and services delivered by the organisation.
  • In addition to the duties set out in this job description, the post holder may at times be required to undertake additional or other duties to meet the needs of the organisation.


  • Experience of working with people who have experienced trauma.
  • Proven experience of working with individuals/families impacted by domestic abuse.
  • Experience of helping vulnerable people to manage their needs and working with them to identify strengths and develop life-skills.
  • Experience of sensitively assessing, responding to and monitoring clients needs and risk.
  • A good understanding of safeguarding and what constitutes abuse.
  • Evidence of C.P.D
  • Good level of initiative and drive with ability to work as part of a team and unsupervised.
  • Ability to build supportive relationships with clients whilst maintaining professional boundaries.
  • IT proficient in Outlook, Word, Excel etc.
  • Good written and verbal communication skills and the capacity to engage and communicate with individuals at all levels.
  • The ability to work on own initiative within a busy environment and ability to priorotise and manage a varied workload.
  • Full driving license and access to car.
  • Clean enhanced DBS check.


  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Life insurance
  • Wellness programme
  • Referral Scheme
  • Award Winning Company


  • Full Time
  • Monday to Friday

This is a hybrid role, combining working from our Peterborough Office a minimum of 3 days per week with community-based face to face delivery in Cambridgeshire and Peterborough areas.





Please add a covering letter answering the questions below. Applicants failing to answer the questions will not be considered for the role.

  • Describe how your previous experience is relevant to this role?
  • Why are you a good fit for this job?
  • What about this role excites you and made you want to apply?
  • Please describe your interest in working with us.