Domestic Abuse Outreach Services Triage


Full Time - Permanent


£24,000 - £28,000 PA


Peterborough and Cambridgeshire


Do you want to make a difference to people who have experienced the trauma of domestic abuse? Now is your opportunity to be a part of a highly respected and growing domestic abuse service, spanning Bedfordshire, Cambridgeshire, and North Hertfordshire. If you have the right experience or transferable skills and are interested in joining our friendly and supportive team, send your CV and a cover letter to, or give us a call for an informal chat on 01234307040 and press option 1 for Head Office.

  • Acknowledge receipt of new referrals and liaise with referrer if information is missing or further information is required for the referral to be processed
  • Make initial contact with clients to identify immediate safety and support needs, providing appropriate safety planning advice and signposting where necessary
  • Work in a trauma informed way to understand the needs and wishes of an individual
  • Ensure clients understand their rights and responsibilities within the service
  • Upload all new referrals onto InForm (case management system), creating new clients and embedding all relevant information, including referral documentation and demographic information
  • Ensure clients who wish to engage with outreach support are allocated to the appropriate team and clear communication is provided relating to risk posed
  • Work with Outreach Coordinators to transition new referrals into the appropriate support
  • Ensure that the needs of all outreach clients are respected, especially those who face barriers to accessing services because of ethnicity, sexuality, disability or other hard to reach groups.
  • Ensure that the voices of service users are consistently sought to enable them to shape service delivery
  • Oversee purchases of goods that will help people remain safe and maintain accurate records for reporting
  • Deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standard
  • Work in partnership with voluntary and statutory organisations, maintaining good working relationships with external agencies and keeping up to date with local resources and services available to clients
  • Maintain accurate records in line with IMPAKT Housing and Support’s procedures regarding all aspects of service delivery for monitoring and other purposes, including detailed case management records and the collation of statistics for quarterly reporting
  • Perform appropriate health and safety checks, risk assessments and maintain records.


  • Use the InForm case management system accurately to record additional client information, updating as appropriate.
  • Be flexible to the changing needs of the organisation and its service users.
  • Abide by the organisations staff working policies and procedures.
  • Promote the aims, purposes, mission and services delivered by the organisation.
  • In addition to the duties set out in this job description the post holder may at times be required to undertake additional or other duties to meet the needs of the organisation.


  • Proven experience of working with people who have experienced trauma.
  • Experience of helping vulnerable people to manage their needs and working with them to identify
    strengths and develop life-skills.
  • Experience of sensitively assessing, responding to and monitoring clients’ needs and
  • Good analytical skills to assess the needs and establish effective support of clients.
    Competent in risk assessment/ safety planning.
  • IT proficient in Outlook, Word, Excel etc
  • A good understanding of the experiences and issues facing those fleeing domestic
  • Full driving licence and access to car.
  • Clean enhanced DBS check.


  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Life insurance
  • Wellness programme
  • Referral Scheme
  • Award winning company


  • Full Time
  • Monday – Friday






Please add a covering letter answering the questions below. Applicants failing to answer the questions will not be considered for the role.

  • Describe how your previous experience is relevant to this role?
  • Why are you a good fit for this job?
  • What about this role excites you and made you want to apply?
  • Please describe your interest in working with us.