Do you want to make a difference to people who have experienced the trauma of domestic abuse? Now is your opportunity to be a part of a highly respected and growing domestic abuse service, spanning Bedfordshire, Cambridgeshire, and North Hertfordshire. If you have the right experience or transferable skills and are interested in joining our friendly and supportive team, send your CV and a cover letter to recruitment@impakt.org.uk, or give us a call for an informal chat on 01234307040 and press option 1 for Head Office.

• Acknowledge receipt of new referrals and liaise with referrer if information is missing or further information is required for the referral to be processed
• Make initial contact with clients to identify immediate safety and support needs, providing appropriate safety planning advice and signposting where necessary
• Work in a trauma informed way to understand the needs and wishes of an individual
• Ensure clients understand their rights and responsibilities within the service
• Upload all new referrals onto InForm (case management system), creating new clients and embedding all relevant information, including referral documentation and demographic information
• Ensure clients who wish to engage with outreach support are allocated to the appropriate team and clear communication is provided relating to risk posed
• Work with Outreach Coordinators to transition new referrals into the appropriate support
• Ensure that the needs of all outreach clients are respected, especially those who face barriers to accessing services because of ethnicity, sexuality, disability or other hard to reach groups.
• Ensure that the voices of service users are consistently sought to enable them to shape service delivery
• Oversee purchases of goods that will help people remain safe and maintain accurate records for reporting
• Deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standard
• Work in partnership with voluntary and statutory organisations, maintaining good working relationships with external agencies and keeping up to date with local resources and services available to clients
• Maintain accurate records in line with IMPAKT Housing and Support’s procedures regarding all aspects of service delivery for monitoring and other purposes, including detailed case management records and the collation of statistics for quarterly reporting
• Perform appropriate health and safety checks, risk assessments and maintain records.