Housing Coach - Bedford


Full Time - Permanent


£22,000 - £23,500 PA




You will be part of a passionate and committed team of individuals working in a modern and friendly environment. Managing a small caseload of residents, you will provide tailored support to help people recover from the trauma of homelessness, discover their own strengths and build the resilience and skills that will enable them to live independently and free from addiction and anxiety.

  • Respond to general enquiries about the housing project and assist in managing referrals
  • Assess the suitability of applicants through PNC check and ‘getting to know you’ meetings
  • Support with the client referral and induction process, ensuring residents understand their rights and responsibilities within the service
  • Be responsible for a caseload of residents and guide them to achieve target outcomes – i.e. application and receipt of benefits, personal rent, registering for additional services, keeping appointments, managing crisis, developing independent living skills etc
  • Implement and monitor Safety Plans in conjunction with the resident as appropriate
  • Hold regular key work and Support Planning meetings with residents to review aspirations, set goals and
    monitor progress
  • Work in a trauma informed way, providing on-going practical and emotional support, guidance and signposting to help residents sustain their accommodation and prepare for resettlement
  • Ensure that the voices of service users are consistently sought to enable them to shape service delivery Perform appropriate health and safety checks, risk assessments and maintain records
  • Work with the Skills Coaches to meet residents’ individual needs and deliver the best outcomes
  • Be part of an out of hours’ service on a rota basis with the team to support the accommodation and/ or residents
  • To adhere to and operate within the rent arrears and voids policy and procedures minimising voids and maximising income, where applicable
  • Communicate effectively with external professionals working with the resident, attending meetings where necessary
  • Be instrumental in promoting excellent safeguarding practices in conjunction with Local Authority and IMPAKT Housing & Support’s safeguarding policies


  • Ensure full understanding and operation of In-Form Hostel Management System and ensure client details are updated as appropriate
  • Participate fully as a member of the team to ensure that services are provided and maintained to a high standard
  • Be flexible to the changing needs of the Housing services, IMPAKT Housing & Support and its service users
  • Abide by all IMPAKT Housing & Support staff and working policies and procedures
  • Promote the aims and purposes of the supported accommodation services and IMPAKT Housing & Support
  • In addition to the duties set out in this job description the post holder may at times be required to undertake
    additional or other duties to meet the needs of IMPAKT Housing & Support


  • Experience working with vulnerable people in a supportive environment.
  • Evidence of helping vulnerable people to manage their needs and working with them to identify strengths and develop life-skills.
  • Experience of partnership working.
  • A good understanding of the experiences and issues facing those who have experienced homelessness.
  • A good understanding of safeguarding and what constitutes abuse.
  • Evidence of CPD.
  • Good analytical skills to assess needs and establish effective support of residents. Competent in risk assessment/ safety planning
  • Excellent written and verbal communication skills with the ability to engage and communicate with people at all levels.
  • Clean enhanced DBS check.


  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Life insurance
  • Wellness programme
  • Referral scheme
  • Award winning company
  • No shift work, 9-5 schedule!


  • Monday to Friday
  • No weekends




“All interested applicants should provide both a CV & Covering letter to apply for this position, to highlight why you feel you would be a good fit within our Luton team. Unfortunately all applications made without a supporting cover letter will be automatically rejected”.

  • Describe how your previous experience is relevant to this role?
  • Why are you a good fit for this job?
  • What about this role excites you and made you want to apply?
  • Please describe your interest in working with us.