You will be part of a passionate and committed team of individuals working in a modern and friendly environment. Managing a small caseload of residents, you will provide tailored support to help people recover from the trauma of homelessness, discover their own strengths and build the resilience and skills that will enable them to live independently and free from addiction and anxiety.

• Respond to general enquiries about the housing project and assist in managing referrals
• Assess the suitability of applicants through PNC check and ‘getting to know you’ meetings
• Support with the client referral and induction process, ensuring residents understand their rights and responsibilities within the service
• Be responsible for a caseload of residents and guide them to achieve target outcomes – i.e. application and receipt of benefits, personal rent, registering for additional services, keeping appointments, managing crisis, developing independent living skills etc
• Implement and monitor Safety Plans in conjunction with the resident as appropriate
• Hold regular key work and Support Planning meetings with residents to review aspirations, set goals and
  monitor progress
• Work in a trauma informed way, providing on-going practical and emotional support, guidance and signposting to help residents sustain their accommodation and prepare for resettlement
• Ensure that the voices of service users are consistently sought to enable them to shape service delivery Perform appropriate health and safety checks, risk assessments and maintain records
• Work with the Skills Coaches to meet residents’ individual needs and deliver the best outcomes
• Be part of an out of hours’ service on a rota basis with the team to support the accommodation and/ or residents
• To adhere to and operate within the rent arrears and voids policy and procedures minimising voids and maximising income, where applicable
• Communicate effectively with external professionals working with the resident, attending meetings where necessary
• Be instrumental in promoting excellent safeguarding practices in conjunction with Local Authority and IMPAKT Housing & Support’s safeguarding policies