Supported Housing Assistant


Part Time - Permanent


£11,303 Per Annum




IMPAKT Housing & Support is a progressive, forward looking Housing Association, underpinned by a set of values and committed to supporting people to recover from trauma and the devastating impact of homelessness and/or domestic abuse, in a safe and aspirational environment.  We are ahead of the field in our commitment to deliver services in a psychologically informed way in order to maximise successful outcomes for our clients.

We expect our staff to be passionate about making a difference to lives and wanting the best for people, this often means ‘going the extra mile’ to achieve it.  In return, we offer a competitive remuneration package, developmental support, training opportunities and a friendly working environment.

To be part of a small, friendly housing team supporting residents aged 18-65 on their journey to independent living. As the Supported Housing Assistant, you will be first point of contact for both residents and visitors entering the project.  With attention to detail, you will provide the team with administrative support along with health and safety monitoring through regular checks and audits.

  • Act as the first point of call, answering telephones, taking messages and resolving queries wherever possible.
  • Maintain the security and safety of the residents and building by undertaking site walks, monitoring CCTV, assisting with room checks and ensuring guests are aware of all relevant procedures.
  • Check fire safety equipment is adequate and report any health & safety or repair requirements, maintaining records as required.
  • Work as part of the housing team to ensure that voids are processed promptly.
  • Manage the processing of referrals to the service and update support staff as necessary.
  • Assist Housing Coaches in supporting residents to maintain their accommodation.
  • Accept cash rent payments from residents and update the resident rent accounts.Complete daily and weekly cashing up, manage petty cash and report accurately to
  • Finance in line with IMPAKT Housing & Support’s processes.Provide administrative support including written correspondence, telephone calls, distribution of mail, maintaining manual and electronic records etc


  • Will ideally have experience of working with vulnerable people in a supportive environment.
  • Minimum Level 2 Certificate in supporting people at risk of homelessness, or
    equivalent in social care, support services etc is desirable.
  • Good written and verbal communication skills and the capacity to engage and
    communicate with individuals at all level.
  • Willingness to develop within the job and undergo relevant training.
  • Friendly personality with a good sense of humour.
  • Clean enhanced DBS check.


  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Life insurance
  • Wellness programme
  • Referral scheme
  • Eye Care scheme
  • Training and development opportunities
  • Award winning company


19 hours per week working 9am-5pm Mon & Tues and 9am-1pm on Wednesday


“We will be reviewing all applications as they are submitted, so please get your application in early to avoid disappointment.”



“All interested applicants should provide both a CV & Covering letter to apply for this position, to highlight why you feel you would be a good fit. Unfortunately all applications made without a supporting cover letter will be automatically rejected”.

  • Describe how your previous experience is relevant to this role?
  • Why are you a good fit for this job?
  • What about this role excites you and made you want to apply?
  • Please describe your interest in working with us.